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Q: When and where do I eat?
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A: Meals are served restaurant-style in our dining room* and we encourage all residents to attend and socialize. A designated area is provided if you require assistance with eating. Residents may choose to eat in their room. The nurse should be provided with sufficient notice prior to the meal so the kitchen may be alerted to the resident’s wishes. Meal times are as follows:
Breakfast 7:00 am
Lunch 12:00 pm
Dinner 5:00 pm
*Guest meals may be purchased for $2.50. Please allow the Dietary staff sufficient notice for guests dining in our facility.
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Q: What are the visiting hours?
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A: Unlike a hospital, we have no set visiting hours. Guests are welcome and highly encouraged to visit. However, medical and personal care of the residents are our highest priorities, so we ask that visits do not interfere with these efforts and take place during typical waking hours only. Exceptions will be made on a case-by-case basis. Children of all ages are welcome as well, but we ask that they be supervised at all times.
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Q: Are items from home allowed to make the room more comfortable?
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A: Personal items from home are a great idea. Favorite pictures, throw blankets and plants are highly encouraged to help personalize a room. Some items, however, are too hazardous and are not allowed at all (i.e. candles, throw rugs, hot plates, etc.).
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Q: Is a telephone or television available in the room?
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A: Telephone and television connections are available in every room, but it is up to residents and/or family members to make the necessary arrangements with the service provider for their installation and billing.
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Q: What types of clothing items should be kept in the room?
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A: Clothing should be suited to the season and personal wishes. Since individual storage space is limited, family members should retain any out-of-season garments not frequently worn.
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Q: Should I bring a wheelchair or walker?
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A: If there is a clinical need for durable medical equipment and one is available, bring it. All equipment should be labeled clearly. Electric wheelchairs and scooters are allowed following evaluation by the therapy department and approval from the administrator based on the resident’s safety.
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Q: Am I allowed to give tips or gifts to the staff?
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A: If you wish to express your thanks to any of our employees, we encourage that you do so verbally or with a thank-you card and let their supervisor know so the individual can be recognized among their peers.
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Q: How do I get my mail?
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A: Mail will be delivered to the facility and distributed Monday through Friday by the resident activities director. All mail should be addressed as follows:
Name
c/o Brookhaven Nursing Center
1855 Cheyenne Drive
Carrollton, TX 75010
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Q: Is there a beautician or barber available?
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A: Our staff will help you perform normal grooming such as fingernail and toenail clipping, shaving and hair brushing/combing. A licensed beautician is available each week for haircuts and styling. Our ward clerk can help schedule an appointment. The fees are as follows:
Hair Cut - $8.00
Shampoo & Set - $12.00
Shampoo & Blow Dry - $9.00
Shampoo, Blow Dry, Hot Curl - $17.00
Permanent - $45.00
Weekly Color Rinse - $3.00
Hair Tint - $35.00
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Q: Are religious services available?
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A: Rosary is recited every Friday at 10:30 am in the dining room and Catholic mass is held every Wednesday at 10:30 am. Other denominations provide Saturday and Sunday visitations.
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Q: Are laundry services provided?
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A: The facility provides all bed linens and towels and is responsible for laundering them. This service is also provided for personal clothing, as long as it is adequately labeled. If family chooses to wash clothing, we ask that dirty clothing be picked up weekly.
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Q: What do the residents do in their free time?
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A: We have an excellent activity program and encourage participation. There are planned activities daily. A calendar is posted in the resident’s room to keep up-to-date with the schedule for the month. The activity room is available for the residents’ use. There are cooking activities, arts and crafts, board games, playing cards, reading material, etc. for the residents’ enjoyment. Residents are highly encouraged to let our staff know what sorts of activities they prefer so that we can accommodate requests or find other residents with similar interests.
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Q: Can my family members volunteer?
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A: Our activities director operates a volunteer program made up of members of the local community who choose to assist in hosting events, providing entertainment and interacting with our residents. Anyone with special skills, talents or extra time to share is encouraged to become a volunteer. Click here to request more information.
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Q: Do I have a say in how the nursing home operates?
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A: Our staff is expected to be flexible and honor all reasonable requests made, as long as it does not endanger the residents.
Participation in the resident council is encouraged. The council meets each month with our activities director to represent all of our residents’ concerns and make suggestions to the facility staff.
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Q: Is there a doctor on call
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A: Dr. Ansari is the medical director of our facility and is ultimately responsible for the care of all the residents at Brookhaven Nursing Center. He makes rounds in the facility every week to see his patients and is conferred with periodically concerning the health care we provide. Residents are free to choose an attending physician other than the medical director, but they are required to see you at least once every 30 days for the first 90 days after admission and at least once every 60 days thereafter. We work with admitting physicians if they would like to follow their patient.
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Q: How do I schedule doctor’s appointments?
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A: Coordination of doctor’s appointments should be made through our director of nursing. If our staff feels that a visit is warranted, we will make the necessary arrangements and notify family. We set up and provide transportation to all appointments as well as schedule follow-up appointments. We ask that family members attend and assist in keeping all scheduled doctor’s appointments.
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Q: Am I allowed to leave the facility?
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A: There are certain restrictions Medicare and Medicaid place on nursing home residents. These are described in our bed hold policy. Aside from these limitations, residents may leave as often as they like to spend time with family and friends, attend special events or just take a drive one afternoon. Residents must, however, sign out with their nurse and check to see if any medication or special attention is required while they’re away. Medicare residents are not allowed overnight stays.
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